Pillar 08

Impact over Activity

"Busy isn't productive"

Being busy is not the same as being effective.

It’s easy to fill a calendar, answer every Slack, and ship feature after feature — yet somehow never move the needle. Activity feels productive. Impact actually is.

The hardest part isn’t finding opportunities. It’s ignoring them. Every feature request, every market trend, every stakeholder idea — they all sound reasonable. And that’s exactly the problem. A product that tries to be everything becomes nothing. Strategy isn’t what you choose to do. It’s what you choose not to do.

What This Means in Practice

  • Measure outcomes, not outputs
  • Say no to meetings that don’t need you
  • Treat every “yes” as a “no” to something else
  • Ask “will this move the metric?” before saying yes
  • Have a clear, stated reason for what you won’t build
  • Protect your time for high-impact work
  • Revisit priorities regularly — but don’t change them constantly

Common Traps

  • Filling your calendar to feel productive
  • Measuring success by features shipped, not problems solved
  • Chasing every new opportunity because it “could be big”
  • Adding “just one more thing” to every release
  • Letting stakeholder volume determine priority
  • Doing work that feels urgent but isn’t important

Remember

“There is nothing so useless as doing efficiently that which should not be done at all.” — Peter Drucker

A focused product beats a feature factory. Every time.

Put this pillar into practice

The Pragmatic PM Toolkit includes templates built on these principles.